Redline is committed to ensuring that our customer’s wireless broadband network operates efficiently within their unique environments. Our warranty, hardware/software protection and support plans deliver ongoing value to ensure a sustained return on your investment.
The below table summarizes the protection and support services available within the RedCare Support Plan and Warranty programs.
|Standard Warranty (12 months)||RedCare Support Plan (Customizable)|
|Advanced Notification of New Releases|
|Online Support Portal|
|Online Training Webinars (as available)|
|Online ticket submission and RMA tracking|
|Redline Technical Assistance Centre (TAC) – Unlimited|
|Management VPN to TAC|
|Remote Network & Performance Audit|
|Base Station Tower Site Audit|
|Emergency On-Site Engineering Support|
|Professional Services (built to suit your specific needs)|
All Redline products include a twelve (12) month limited standard warranty included as part of the equipment purchase price. Redline products are warranted to be free from defects in material and workmanship under normal use and service for a period of twelve (12) months following shipment of the product.
Standard Warranty provides for repair and return of hardware defects, correctional software (as deemed necessary by Redline) and excludes user induced or environmental damage. Shipping of the defective unit to Redline is the responsibility of the Customer and return shipment of the repaired unit is the responsibility of Redline.
RedCare Software Protection Plan is intended for customers who fully maintain their own network but wish to maintain their Redline product with the latest functionality and features available (for their installed hardware).
The RedCare support and protection plan is an excellent option for customers that require full product protection and additional technical support services from Redline. The RedCare support and protection plan is a bundled plan comprising essential protection and support services.
The RedCare Network Management Software Protection Plan covers software support for Redline’s network management system (ClearView). Coverage is sized based on the number of managed elements specific to the network implementation being supported by the ClearView system.
Want to discuss the plan that is the best fit for your Redline network?
Redline is always innovating to stay on top of the latest technology and industry trends.
Browse this page for information about Redline’s legacy products.
|ORIGINAL PRODUCT||STATUS||UPGRADE PRODUCT|
|AN-80i||MD||Enterprise | Ellipse (Compatible)||Edge | eLTE-MT | Ellipse (Compatible)|
|AN-50 / AN-50e||EoL||Enterprise||Edge | eLTE-MT|
|AN-30 / AN-30e||EoL||Enterprise + 3rd Party TDM Solution||Contact Us|
|AN-100U/UX Base Station||MD||Ellipse||Contact Us|
|SU-O Outdoor SU||MD||Enterprise||Enterprise|
|SU-IA Indoor SU||EoL||Contact Us||Contact Us|
|RedMAX RMS||MD||Clearview NMS||Clearview NMS|
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