Your investment matters
Redline is committed to ensuring that our customer’s wireless broadband network operates efficiently within their unique environments. Our warranty, hardware/software protection and support plans deliver ongoing value to ensure a sustained return on your investment.
The below table summarizes the protection and support services available within the RedCare Support Plan and Warranty programs.
|Standard Warranty (12 months)||RedCare Support Plan (Options for Multi-Year)||RedCare Premium Support Plan|
|Advanced Notification of New Releases|
|Online Support Portal|
|Online Training Webinars (as available)|
|Online ticket submission and RMA tracking|
|Redline Technical Assistance Centre (TAC) – Unlimited|
|Management VPN to TAC|
|Remote Network & Performance Audit|
|Base Station Tower Site Audit|
|Emergency On-Site Engineering Support|
|Professional Services (built to suit your specific needs)|
All Redline products include a 12-month limited standard warranty included as part of the equipment purchase price. Redline products are warranted to be free from defects in material and workmanship under normal use and service for a period of twelve months following initial shipment of product. Standard warranty provides for repair and return of hardware defects and correctional software.
RedCare Support Plan
Our support plan offers both hardware protection and support services to continuously cover your Redline products for multiple years beyond the standard warranty period. These options allow you to selectively tailor the necessary continuous services to meet your specific operational requirements. Customers should contact their point of purchase or Redline directly for more information.
RedCare Premium Support Plan
Our premium plan combines Professional Services with the RedCare Support Plan to provide a customized package of protection and services to better address network requirements.
Additional services available within a RedCare Premium Support Plan to support our partners and customers can include:
- training (product and troubleshooting)
- annual base station maintenance/inspection audits
- quarterly critical site maintenance/inspection audits
- network health/performance audits, RF wireless optimization
- Redline equipment alarm monitoring
- on-site field technical resource to perform on-the-ground break/fix technical services
Want to discuss the plan that is the best fit for your Redline network?Let’s talk support
Redline is always innovating to stay on top of the latest technology and industry trends.
Browse this page for information about Redline's legacy products.
|ORIGINAL PRODUCT||STATUS||UPGRADE PRODUCT|
|AN-80i||MD||Enterprise | Ellipse (Compatible)||Edge | eLTE-MT | Ellipse (Compatible)|
|AN-50 / AN-50e||EoL||Enterprise||Edge | eLTE-MT|
|AN-30 / AN-30e||EoL||Enterprise + 3rd Party TDM Solution||Contact Us|
|AN-100U/UX Base Station||MD||Ellipse||Contact Us|
|SU-O Outdoor SU||MD||Enterprise||Enterprise|
|SU-IA Indoor SU||EoL||Contact Us||Contact Us|
|RedMAX RMS||MD||Clearview NMS||Clearview NMS|
MD - Manufacturing Discontinued; EoL - End of Life.
Contact us today if you have questions about your Redline products, or are thinking about upgrading.