Warranty & Support

  • Warranty & Support

    Premium support for long-lasting value and continual ROI.

  • Your investment matters

    Redline is committed to ensuring that our customer’s wireless broadband network operates efficiently within their unique environments. Our warranty, hardware/software protection and support plans deliver ongoing value to ensure a sustained return on your investment.

    The below table summarizes the protection and support services available within the RedCare Support Plan and Warranty programs.

    Standard Warranty (12 months) RedCare Support Plan (Options for Multi-Year) RedCare Premium Support Plan
    Hardware Protection
    Correctional Software
    Advanced Notification of New Releases
    Software Protection
    Online Support Portal
    Online Training Webinars (as available)
    Online ticket submission and RMA tracking
    Redline Technical Assistance Centre (TAC) – Unlimited
    Management VPN to TAC
    Remote Network & Performance Audit
    Base Station Tower Site Audit
    Emergency On-Site Engineering Support
    Professional Services (built to suit your specific needs)

    Standard Warranty

    All Redline products include a 12-month limited standard warranty included as part of the equipment purchase price. Redline products are warranted to be free from defects in material and workmanship under normal use and service for a period of twelve months following initial shipment of product. Standard warranty provides for repair and return of hardware defects and correctional software.

    RedCare Support Plan

    Our support plan offers both hardware protection and support services to continuously cover your Redline products for multiple years beyond the standard warranty period. These options allow you to selectively tailor the necessary continuous services to meet your specific operational requirements. Customers should contact their point of purchase or Redline directly for more information.

    RedCare Premium Support Plan

    Our premium plan combines Professional Services with the RedCare Support Plan to provide a customized package of protection and services to better address network requirements.

    Additional services available within a RedCare Premium Support Plan to support our partners and customers can include:

    • training (product and troubleshooting)
    • annual base station maintenance/inspection audits
    • quarterly critical site maintenance/inspection audits
    • network health/performance audits, RF wireless optimization
    • Redline equipment alarm monitoring
    • on-site field technical resource to perform on-the-ground break/fix technical services

    Want to discuss the plan that is the best fit for your Redline network?

    Let’s talk support

    Legacy Products

    Redline is always innovating to stay on top of the latest technology and industry trends.

    Browse this page for information about Redline's legacy products.

    ORIGINAL PRODUCT STATUS UPGRADE PRODUCT
    Telecom Industrial
    AN-80i MD Enterprise | Ellipse (Compatible) Edge | eLTE-MT | Ellipse (Compatible)
    AN-50 / AN-50e EoL Enterprise Edge | eLTE-MT
    AN-30 / AN-30e EoL Enterprise + 3rd Party TDM Solution Contact Us
    AN-100U/UX Base Station MD Ellipse Contact Us
    SU-O Outdoor SU MD Enterprise Enterprise
    SU-IA Indoor SU EoL Contact Us Contact Us
    RedMAX RMS MD Clearview NMS Clearview NMS

    MD - Manufacturing Discontinued; EoL - End of Life.

    Contact us today if you have questions about your Redline products, or are thinking about upgrading.