Inside Sales Administrator – Markham, Ontario

Inside Sales Administrator – Markham, Ontario

Redline Communications Group Inc. (TSX: RDL) is a Canadian company incorporated in 1999. The Company develops wireless communications products and solutions for markets that require privately dedicated communications such as Oil & Gas, Mining, Telecom Service Providers, Military Organizations and Governments. Customers in these markets have very demanding requirements and rely heavily on their wireless network to deliver high performance and highly secure communications over extended periods of time.

Redline’s platforms and products create the communication backbone necessary to support enhanced applications and services for its customers. Redline solutions enable reliable and mission-critical voice, data, video, M2M and IoT applications in very remote or hard to reach regions of the world.

For nearly two decades, Redline has demonstrated that its products are among the most powerful, versatile, reliable and secure in the industry. These products are the result of Redline’s engineering strength coupled with its deep understanding of the markets in which it operates and an intimate knowledge of its customers’ needs and challenges.

As part of designing and delivering mission-critical networks, Redline adds to its advanced technology support for its customers and partners by providing Advanced Services in all phases of the life of the network. The Company has invested in its Advanced Services capabilities to ensure that the Redline solution delivers the value that customers and partners have come to expect. The Company’s Advanced Services organization possesses the tools, knowledge, and certifications necessary to work side-by-side with the customers and partners, thereby ensuring exceptional professional value.

Redline is a great place to be. We’re a dynamic, growing company offering:

  • A unique work experience in a company that’s passionate about developing and delivering truly leading edge broadband wireless solutions
  • A supportive environment that promotes diversity in the workplace
  • Opportunities to expand your skills and abilities in a fast-growing environment

We are looking for a qualified Inside Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales management with respect to the management of the forecast and opportunity funnel.

Our ideal candidate is goal-oriented and has a deep knowledge of CRM as well as customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Key Responsibilities 

  • Check data accuracy in orders and invoices
  • Contact clients to obtain missing information or answer queries
  • Liaise with the Logistics department to ensure timely deliveries
  • Maintain and update sales and customer records
  • Develop monthly forecast sales reports as well as reports
  • Drive accountability with the sales team on forecast accuracy
  • Stay up-to-date with our products and features

Must Have Experience and Qualifications

  • Proven work experience as a Sales Administrator or Support Agent
  • Hands on experience with CRM software and MS Office (Microft Dynamics and Excel in particular)
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Certification in Marketing, Sales or relevant field is a plus

Redline is looking for talented, versatile and committed people who are interested in a career in broadband wireless. Candidates should share our passion for transforming challenging situations into opportunities, thrive in a fast-paced, entrepreneurial environment, and enjoy meeting and working with new people. Redline is seeking team players with a commitment to excellent client service coupled with proven communication skills.

Please e-mail your cover letter & resume to hr@rdlcom.com with “Inside Sales Administrator” in the subject line.  While we thank you for your interest, only those applicants selected for an interview will be contacted.

As an Equal Opportunity Employer, Redline is committed to a diverse workforce.